Selected a worker to cancel and restart his work load, instead ended up canceling the entire production of my forest path wagon I had been working on for about 2 weeks. Filed a ticket and got this delightful reply.  "Thank you for contacting us. We understand you would like to recover the materials that you lost in the game. We apologize for the inconvenience this may have caused. As much as we want to assist you with this, please do understand that we do not recover materials that were lost due to canceled crafting. We're kindly asking for your understanding regarding this matter."  Moral of the story, don't press Y.

I got the exact same reply only I didn’t cancel anything came back from afk fishing to refresh workers to have my craft sitting back at 0 and got told I canceled when I didn’t luckily I was only a few days in but still very poor support 

Imagine pressing Y on workers who build your 30 day craft time sailboat.

MEGAYikes