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PSA - Login issues unaddressed after 2 tickets, 5 days
cannotlogin*** 2019-10-24 13:10
780 5 0 0
# 1
Edit Date : 24.10.2019

For anyone else having this issue, even sending 2 tickets are not enough to restore access to my account. I'm getting pre-generated messages from the support team and it's been nearly a week of this. I was looking forward to the fine accessory box this month. Or the money I would've made grinding, but I spent the past week reinstalling, submitting tickets that were not read. If anyone else is having this problem, please help me out with solutions that worked for you. The support team is not helping me on this issue currently.

bdocadsdsntlog.png

Character Name cannotlogin***
Main Character
# 2
Edit Date : 24.10.2019

she can help you

Character Name Li***
Main Character
# 3
Edit Date : 24.10.2019

I went into more detail on the bug forum thread. But if anyone is getting the message "Profile authorization key invalid." upon login or the message "This task has already been finished." when selecting characters, please let me know what you did to fix the problem.

Character Name cannotlogin***
Main Character
# 4
Edit Date : 24.10.2019
57 minutes ago, cannotlogin007 said:

I went into more detail on the bug forum thread. But if anyone is getting the message "Profile authorization key invalid." upon login or the message "This task has already been finished." when selecting characters, please let me know what you did to fix the problem.

I've had the issue happen to me but it fixed itself after a few seconds so it must be different for you 

Character Name Li***
Main Character
# 5
Edit Date : 24.10.2019

Third ticket reply was exactly the same as the second. They are not reading into my issue at all. I can't believe this I had just purchased pearls and resubbed to xbox live. This is now an entire week of nothing from support team at all. Not one single suggestion from any of them just copied and pasted query responses. It's completely unfair and unprofessional. Why is this happening to my account? And why are the support responses suggesting no time investment into reading my ticket? 

Character Name cannotlogin***
Main Character
# 6
Edit Date : 25.10.2019

Thank you for tagging me ??

I am sending you a DM with a very detail oriented outline of the info I will need. Sending it in a DM so your private account info isn't requested to be posted on this thread in an open forum. 

CM Valtarra

Character Name CM_Valta***
Main Character
FeedbackTopicPSA - Login issues unaddressed after 2 tickets, 5 days
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