Maintenance Compensation Guidelines

• Eligibility: Accounts that were created prior to the maintenance in question
• Compensation: Heartfelt Gift Box III x2
• Expiration Date: Before Aug 16, 2024 23:59 UTC
• Received via: In-game Mail

Adventurers,

There will be a partial maintenance on some of the servers for the following reason:

- To fix an issue where some quests in the Mountain of Eternal Winter were not progressing as intended.

For those who are online, please check the maintenance schedule and move to servers where maintenance is not happening.

■ Maintenance Starts at:

NA: August 9, 2:45 AM (PDT)

EU: August 9, 9:45 AM (UTC)

ASIA: August 9, 6:45 PM (GMT+9)

■ Expected Time for Maintenance:

All Regions: About 1-2 hours.

■ Server Maintenance Groupings  

We will start by taking down one set of servers, applying the fixes, bringing them back online, then taking down the other servers.  

- NA: 

Group 1:

New Olvia, Balenos - 1, Serendia - 2, Calpheon - 1, Mediah - 1, Valencia, Florin(XB) - 1, Epheria(PS) - 1, Season - 2

Group 2 (After the Maintenance on Group 1 has concluded) :  

Season - 1, Arsha, Balenos - 2, Serendia - 1, Calpheon - 2, Mediah - 2, Florin(XB) - 2, Epheria(PS) - 2, Season - 3, Marni - 1, Marni - 2

- EU: 

Group 1:

New Olvia, Arsha, Balenos, Calpheon, Valencia, Florin(XB), Season - 2

Group 2 (After the Maintenance on Group 1 has concluded):  

Serendia, Mediah, Epheria(PS), Season - 1, Rulupee, Marni - 1, Marni - 2

- ASIA: 

Group 1: 

New Olvia, Balenos, Serendia, Calpheon, Valencia, Rulupee, Season - 2

Group 2 (After the Maintenance on Group 1 has concluded):  

Arsha, Mediah, Florin(XB), Epheria(PS), Season - 1, Marni - 1, Marni - 2

- Before exiting the game, please put your character in a safe zone. Please be noted that your character and mount can be attacked by nearby monsters and other characters if you leave the game in a combat zone.

- Joining guilds during partial maintenance may result in temporary issues with guild names not being displayed properly.

- Ongoing guild missions will be cancelled during maintenance. Please complete all guild missions for any remaining progress or rewards cannot be recovered.

- If the message “Already Connecting” continues to show even after maintenance, please try reconnecting.

- Please note that the maintenance duration is subject to change. If there are any changes to the maintenance duration, we will make a separate announcement.

We apologize for any interruptions to your gameplay during this maintenance. 

Thank you!